Privacy and Cookies Policy
Last updated: 30 September 2026
At Fleur Social, we respect your privacy and are committed to looking after your personal information. This policy explains what information we collect when you visit our website, contact us, book a workshop or event, or sign up to hear from us, and how we use and protect that information.
Who we are
Fleur Social provides creative flower workshops, floral experiences, events and styling services.
For the purposes of UK data protection law, the data controller is:
Fleur Social
Email: hello@fleursocial.co.uk
If you have any questions about how we use your personal information, please contact us using the email address above.
Information we may collect
Depending on how you interact with Fleur Social, we may collect:
your name and contact details, including your email address and telephone number;
information you provide when making an enquiry, such as event dates, location, group size and workshop requirements;
information relating to a booking or purchase;
information you provide when subscribing to news and updates;
correspondence you have with us;
technical information about how you use our website, which may include information collected through cookies and website analytics.
Please don't send us sensitive personal information through our general website enquiry forms unless it is necessary for your enquiry.
How we use your information
We may use your personal information to respond to enquiries, provide quotations, arrange and manage workshops or events, process bookings, provide customer service, administer our business and improve our website and services.
Where you have specifically chosen to receive marketing emails or updates from us, we rely on your consent. You can withdraw that consent at any time by using the unsubscribe option in an email or contacting us.
Website contact forms
When you contact us through a form on this website, we receive the information you enter so that we can respond to your enquiry.
Our website is hosted by Squarespace, which provides the website platform and form functionality. Squarespace may process information on our behalf when you use the website. Squarespace also provides tools that can help website owners meet UK GDPR and cookie-consent requirements. Squarespace Help
Our forms may use security tools such as Google reCAPTCHA to help protect the website from spam and misuse.
Eventbrite bookings
Some Fleur Social workshops and events may be booked through Eventbrite.
If you follow a link from our website to Eventbrite, your booking will take place on Eventbrite's website and Eventbrite will collect information required to process your registration or ticket purchase. Event organisers can also receive information supplied during the booking process, such as the ticket buyer's name and email address. Eventbrite
Eventbrite has its own privacy policy explaining how it processes personal information. Eventbrite Privacy Policy
We will only use information we receive through Eventbrite for purposes connected with administering the event and any other purposes you have specifically agreed to.
Email marketing
If you choose to sign up for Fleur Social news and updates, we may use your name and email address to send you occasional information about workshops, events and other Fleur Social news.
Signing up is optional, and you can unsubscribe at any time.
Sharing your information
We don't sell your personal information.
We may share information with trusted service providers where necessary to run Fleur Social and provide our services. These may include our website provider, email and communications providers, event-booking services such as Eventbrite, professional advisers and other suppliers involved in delivering a workshop or event.
Where another company processes personal information, it will also be subject to its own data-protection obligations and/or appropriate contractual arrangements.
Some providers may process information outside the UK. Where this happens, we take appropriate steps or rely on safeguards recognised under UK data-protection law.
How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including where we need to retain records for legal, accounting or tax purposes.
Enquiries that don't result in a booking will not be retained indefinitely. Booking and transaction records may be retained for longer where necessary for business and legal record-keeping.
Your rights
Under UK data-protection law, depending on the circumstances, you may have rights to access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete information, restrict or object to certain uses of your information, withdraw consent where we rely on consent, and receive certain information in a portable format.
You can exercise your rights by emailing hello@fleursocial.co.uk.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy about how your personal information has been handled. The ICO sets out the privacy information organisations are expected to give people under UK GDPR. ICO
Information Commissioner's Office
Cookies
What are cookies?
Cookies are small files stored on your computer, phone or other device when you visit a website. They can be used to make websites work, remember preferences and understand how visitors use a website. ICO
Fleur Social's website is built using Squarespace, which may use cookies and similar technologies to operate the website and provide website analytics. Squarespace Help
How we use cookies
The website may use:
Essential cookies
These are necessary for the website to work correctly, for example for security, cookie preferences and core website functionality. These don't normally require your consent.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited. Where these cookies aren't strictly necessary, they are only used where the appropriate consent has been given.
Functional cookies
These may help provide additional website features or remember choices you make.
Third-party cookies or technologies
Third-party services used on or linked from the website may set their own cookies. Their use of personal information is governed by their own privacy policies.
UK rules require websites to provide clear information about cookies and obtain appropriate consent before using non-essential cookies or similar tracking technologies. ICO
Managing your cookie choices
When you first visit our website, you can use our cookie banner to Accept All, Decline All or Manage Cookies.
You can change or withdraw your choices where the website provides this option. You can also control cookies through your browser settings, although blocking some essential cookies may affect how the website functions.
Changes to this policy
We may update this Privacy & Cookies Policy from time to time, for example if the services we use or the way we process information changes.
The latest version will always be published on this page with the date it was last updated.